This role is based in our 5 Howick Place office
The Senior Manager of Product Management team will collaborate with commercial leaders to shape product offerings for for our exhibitors and sponsors tools including the exhibitor portal and other sponsor and exhibitor planning tools. Through these products, the Senior Manager will ensure a high-quality, streamlined customer experience which enables our customers to exhibit at and sponsor our events while minimizing their effort and maximizing their return on their time and money. They will work closely with internal stakeholders from marketing, sales, product, delivery, engineering, data analytics and other departments as well as with our commercial and vendor partners to deliver a digital experience commensurate with our first-class events and content.
Key Responsibilities:
- Shape our exhibitor and sponsor tools across all of Informa, our exhibitors and sponsors are delighted and satisfied with our events and eager to return to them the next year
- Collaborate with commercial leads to craft the product vision and strategy for ways we can make it easier for exhibitors to book their booths, prepare to exhibit at the show, identify potential leads/customers before and during the event and market themselves and their products within their industry
- Work with the Product Design team to explore product ideas and concepts so they can be prioritized and designed to align with that vision and strategy
- Develop a deep understanding of our existing internal applications, third-party applications, internal data and integrations. Synthesize that understanding with knowledge of customer needs and market opportunities to create technology solutions to solve user needs
- Gather and define requirements for the prioritized product ideas to create and maintain the product backlog
- Collaborate with delivery, engineering, and other product leaders to create unified single-product and multi-product roadmaps, allowing for dependency management and individualized roadmap views by business units
- Collaborate with delivery, engineering and solution architecture to design, build and launch software efficiently and effectively, with an eye to optimizing our cross-functional ways of working
- Manage a high-performing, collaborative team of Product Managers and Senior Product Managers
- Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams and organizations through formal operational processes and informal communication
- Establish success metrics for user engagement and product performance to demonstrate the value to our customers and internal stakeholders
- Use metrics and user feedback to guide product continuous improvement
- Balance customer needs with resource constraints and roadmap timelines