This role is based in our Cleveland, OH office.
The Collection Specialist maintains contact with B2B customers who have outstanding account balances to ensure that these balances are paid in a timely manner.
Responsibilities Include:
- Accountable for reducing delinquency for assigned accounts.
- High volume of inbound and outbound email and phone calls for B2B collections.
- Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
- Provide thorough and accurate documentation to support collection attempts.
- Research accounts receivable issues as required or directed.
- Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
- Process customer refunds and account adjustments.
- Organize workload to ensure accurate and complete collections for each event.
- Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
- Liaison with an outside collection agency on delinquent accounts.
- Maintain excellent customer service internally and externally.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
- Adhere to general accounting practices where applicable.