The Order-to-Cash (O2C) Billing Analyst is responsible for managing and optimizing the billing process within the order-to-cash cycle, ensuring accurate and timely invoicing, resolving billing discrepancies, and maintaining compliance with company policies and procedures. This role involves analyzing billing data, identifying process improvements, and collaborating with cross-functional teams to enhance efficiency and customer satisfaction.
This position requires effective collaboration with internal teams, excellent communication skills, and practical competencies, ensuring that all company policies are adhered to and specific tasks are completed within established deadlines.
Key Responsibilities
This is a key operational role in revenue generation and customer satisfaction. The purpose of the position includes generating invoices, reviewing contracts and agreements, determining revenue recognition, and deferred revenue. It is essential that all tasks are performed in line with company policies and within established deadlines while providing an excellent level of service to all Informa customers and employees.
The O2C Billing Analyst must assume the following key responsibilities, along with any other reasonable duties as required:
Management / General
- Verify supporting documentation with invoices before sending them to the client.
- Maintain special billing requirements by client.
- Perform daily reconciliations of revenue sources.
- Assist or prepare the accrual of unbilled services revenue.
- Work effectively with internal and external auditors.
- Act as an escalation point for business division issues that cannot be resolved by other analysts.
- Resolve client issues by investigating accounts and finding supporting documentation.
- Assist and prepare month-end account reconciliations.
- Availability for occasional overtime and the ability to perform other duties as required by business needs.
Billing Process Management
- Coordinate and execute the end-to-end billing process, including order entry, invoice generation, distribution, and reconciliation.
- Enter sales orders with accurate information and review them.
- Update existing customers for order entry, credits, and rebilling.
- Ensure the accuracy and completeness of billing information, complying with company policies and procedures, including pricing, products, quantities, and terms.
- Generate invoices accurately and timely based on customer orders or contractual agreements.
Data Analysis
- Analyze billing data to identify trends, discrepancies, and opportunities for process improvement.
- Monitor billing metrics and key performance indicators to evaluate the effectiveness of billing operations.
- Investigate and resolve billing discrepancies and disputes in collaboration with internal departments and customers.
- Communicate effectively with customers to address billing inquiries and resolve issues promptly.
Billing System Maintenance
- Investigate and resolve billing discrepancies and disputes in collaboration with internal departments and customers.
- Communicate effectively with customers to address billing inquiries and resolve issues promptly.
- Maintain billing systems and applications, ensuring data integrity and system reliability.
- Collaborate with the IT team and other stakeholders to implement system enhancements and updates.
Process Improvement
- Identify opportunities to optimize and streamline the billing process, improving efficiency and accuracy.
- Implement process improvements and best practices to optimize the order-to-cash cycle.
Documentation and Reporting
- Prepare and present regular reports on billing performance, trends, and key metrics.
- Maintain accurate records of billing activities, adjustments, and collections.
- Prepare monthly reconciliations such as ERP x CRM, transaction reports (TR), accounts receivable aging (Aging/AR), commissions (if applicable), among others.
- Ensure proper approvals, monitoring, and internal controls (aging debt report, unallocated cash, refunds).