Responsibilities
1. Scoping & Strategic Architecture
- Transform vague client ideas into concrete product scopes, defining the "what," the "why," and the "how."
- Proactively define the ideal team setup (designers, researchers, developers) and project phases for every new engagement.
- Create realistic effort and time estimates, ensuring our proposals are both competitive and commercially viable
2. Commercial & Presales
- Lead the design portion of the presales process, participating in pitches and qualifying technical requirements.
- Write and present compelling design proposals that clearly articulate the benefits of our Design Thinking based "Way of Working."
- Facilitate high-stakes workshops with C-suite stakeholders to align business KPIs with user needs.
- Gather and understand business objectives, applying consulting skills to qualify requirements
- Liaise with stakeholders, engineers, leadership, designers, and customer-facing teams to develop design solutions that drive business value and align with strategic objectives
- Proven ability to quickly adapt across diverse business domains and successfully deliver in international project environments.
3. Professional Leadership & Process Design
- Select and adapt methodologies (Lean, Agile, or Service Design) to fit specific project constraints.
- Shape, own and defend the product vision throughout the delivery lifecycle, driving long-term direction and outcomes
- Provide professional leadership of product design projects, including coordinating design streams
- Elevate the internal design team through active mentoring, peer reviews, and professional growth planning.
- Contribute to all stages of the design process, from user research through wireframes to product delivery