We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.
Responsibilities:
⢠Youâll become the resident expert on the Freshworks platform and will expand our
cloud-based software usage in existing customers
⢠Drive expansion through upsell and cross-sell to meet or exceed revenue targets
⢠Professionally manage relationships with a portfolio of assigned accounts
⢠Demonstrating / selling value to key stakeholders within the accounts with Customer
Success Plans and strategies
⢠Build a plan to maximize revenue, and customer satisfaction within your accounts
⢠Gain a thorough understanding of assigned clientâs needs, objectives, and processes to
ensure that they successfully adopt and deploy Freshworks suite of products
⢠Create & articulate compelling value conversations with C-Level stakeholders also work
in alignment with inside stakeholders namely Implementations, Billing, Support, deals
teams etc.