The Finance & Operations Project Management Office (PMO) team at Freshworks focuses on building durable foundations across the Quote-to-Cash (QTC) domain, enabling connected and integrated systems, use of AI and insight as we continue to evolve.
The team partners closely with Finance, IT, Product, Engineering, and GTM to rethink and scale core business processes, enabling the Company's business strategy through the lens of “people, process and systems”. Our work crosses process design, systems architecture, people-centred strategy and operating model evolution—turning current workflows into scalable, repeatable, and well-controlled platforms.
About the Role
As the Program Lead (IC3), you will be managing internal and vendor resources, driving structured program governance, analytics, and execution discipline across the Business Desk QTC and cross-functionally. You will lead complex, cross-functional initiatives to redesign and scale core finance and business processes, and assist with the coordination and development of the team’s learning, growth, and engagement programs.
The role focuses primarily on: