Freshworks is looking for an Instructional Designer to join our Revenue Enablement team. In this role, you'll design and build eLearning programs that equip our Solution Engineers, Professional Services, and Channel Sales teams to sell, demo, and implement Freshworks products confidently.
This is not a generalist eLearning role. We're looking for someone who has worked in technical environments — someone who has trained Systems Engineers, Systems Architects, or Systems Administrators, built IT certifications, or facilitated hands-on labs and whiteboarding sessions for technical audiences.
You don't need a SaaS background, but you should be comfortable demoing software, working with backend systems, and partnering closely with Solution Engineers to translate complex technical concepts into effective learning experiences.
What You'll Do:
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office.