What You鈥檒l Do:
Hands-on documentation:
- Write and maintain high-quality technical documentation for Gcore cloud, network, and security products
- Create clear, user-focused content that helps developers successfully adopt and use our services
- Review and edit documentation produced by other writers to ensure accuracy, clarity, and consistency
- Continuously improve documentation structure, navigation, and usability based on user feedback
Team leadership:
- Lead and mentor a small team of technical writers, combining coaching with practical guidance
- Set clear priorities, distribute work, and ensure predictable delivery of documentation
- Establish and maintain documentation standards, tone of voice, and quality bar across the team
- Support professional growth of team members through feedback and knowledge sharing
Cross-functional collaboration:
- Act as the main point of contact for documentation across product, engineering, QA, and support teams
- Build strong working relationships with stakeholders to ensure documentation reflects real product behavior
- Embed documentation into product development and release processes
- Collect and incorporate feedback from internal teams and users
AI-enabled documentation workflows:
- Drive the adoption of AI-assisted workflows to improve documentation speed, coverage, and consistency
- Design and maintain pipelines that identify documentation needs from commits, code changes, and release notes
- Use tools like ChatGPT, Cursor, or similar responsibly, keeping human quality control as a core principle
- Ensure documentation stays in sync with fast-moving product development cycles
Process and quality management:
- Build and evolve documentation-as-code workflows and automation
- Introduce automated checks for documentation completeness and quality
- Define and track metrics for documentation usage, effectiveness, and user engagement
- Continuously improve processes based on data and feedback