SOCIAL MEDIA ENTERPRISE COLLABORATION SPECIALIST

SOCIAL MEDIA ENTERPRISE COLLABORATION SPECIALIST 

Job Description

We are the Global Leader in Wireless and Digital Test & Measurement Equipment and Solutions.

Do you thrive on social media tweets, sharing and updating your contacts about your activities? Do you have a large following or engagement on your social media accounts? This is the job for you. The Keysight IT, End User Collaboration Computing team is looking for a Collaboration Specialist to manage our internal social collaboration platforms: Jive, SAP JAM, and SharePoint. You will create a place for employees to work together, where their ideas can be shared, and help them stay connected to it all. 

The Collaboration Specialist will be part of EUCC and will manage Jive/SAP JAM and SharePoint services to meet our employee needs. A large area of focus will be to implement our internal online collaboration strategy and expand tool utilization by cultivating a sense of community, interaction and engagement with the employees. The selected candidate will design and drive enhancements in our  online communities and coordinate with stakeholders to meet requirements. Work with senior leadership to drive the evolution of the community engagement and adoption strategy. Act as an advocate of collaboration and communities internally, engaging in dialogues and addressing questions where appropriate. Partner with various areas within the global businesses to expand the topic areas and expertise represented in Jive based on community trends, popular topics and employee feedback/needs. Develop strategies for engaging content and experiences in the community that meet the needs of the various customer functional groups. Analyze, review and report on communities' performance, adoption and engagement, providing recommendations to optimize the user experience. Create, analyze, and report on metrics to measure the usage, success, and development of tools. Train and mentor content contributors on the content development process, standards, and other best practices. Help lead the design, architecture, implementation, security and support of our Technologies’ collaboration environment; including visioning for future roadmap and preparing scope documents and project plans, and designing and implementing best practices to ensure company investment in technology is consistent with business objectives.  

External Qualifications External Qualifications 

• Bachelor's degree in MIS, Computer Science or Bachelor’s degree plus relevant IT work experience

• 2-5 years’ experience supporting collaboration or IT services

• Knowledge of best practices and experience with different enterprise collaboration platforms such as Cisco Spark, Jive, Salesforce Chatter, SAP JAM, etc. 

• Social/Online Community Manager /leader experience setting vision and managing collaborative processes

• Confidence/experience in leading and managing initiatives across geographically dispersed teams

• Excellent presentation, communication, and collaboration skills working with senior leadership to drive the evolution, engagement and adoption of social collaboration 

• Data analytics skills to develop insights based on customer interactions metrics

• Application usage and administrative knowledge of Microsoft SharePoint 

• Delivery and service management of global information technology services

• High degree of flexibility, creativity, independence, initiative, and detail orientation

CANDIDATE DETAILS

2+ to 5 years experience

Minimum Education - Bachelor's Degree