Job Description

Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
Escalate incidents appropriately while maintaining accountability for resolution tracking.
Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
Support onboarding and offboarding processes, ensuring smooth user transitions.
Identify recurring issues and proactively recommend process or technical improvements.
Contribute to internal documentation and knowledge base development.

About Enpal B.V.

Enpal B.V.