As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction. Support and training will also be provided for you to grow in this role and give you the tools to be successful.
Additional duties will include:
- Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfaction
- Research product for customers and provide recommendations on our assortment of product
- Enter sales orders generated from Profit Centre customers via phone, emails, and texts
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support the Inside sales and business activities as part of the team
- support the warehouse in picking orders, drive forklift
- Perform other tasks as requested by the Profit Centre Manager and Operations Manager