Job Description
As an Accelerated Management Development Program Trainee, you will learn every aspect of how our business operates – from customer relations, sales, pricing, accounting, business development, health and safety, conducting effective negotiations to teammate recruitment and development. You will receive guidance and mentoring from current managers and teammates within the Westlund region and across Canada to build a successful career as a Profit Centre Manager, at an accelerated pace. Profit Centre Managers at Westlund have autonomy to run our Profit Centre locations and make local/regional business decisions that are right for their team, market, and customers.
Duties will include:
- Market research to support development of a greenfield business plan, including but not limited to:
- Defining goals and strategy to establish market position and earn share of customer wallet
- Identifying potential location and start-up investment plan, including product and people
- collecting information on customer/competitive intelligence
- Setting high expectations and standards of performance
- Ensuring quality of customer service and ongoing measurement of customer loyalty including monitoring satisfaction with products and services, complaint resolution and communication
- Supporting the business planning process (forecast reviews)
- Assist the Regional Manager in:
- Development of a common vision — Engage Profit Centre Managers and draw upon the team to develop a common vision
- Inspirational leadership — Develop and promote a culture of high expectations, a winning attitude, strong team dynamics, pride in achievements, fun and collaboration; create a culture which will encourage generation of new ideas, challenging the status quo and active sharing of information
- Customer relationship management – Develop and maintain strong relationships with our customer base
- Business and financial performance – Assist in developing increases in top and bottom-line performance with a view to achieving consistent and sustainable improvements in results and a track record of performance