The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly鈥檚 mission.
Reports directly to the VP of Operations and directly manages the store鈥檚 leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.
- Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
- Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
- Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
- Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
- Establishes and monitors KPIs to measure and improve store performance
- Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
- Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
- Serves as the final decision-making point of contact in addressing problems related to the store
- Motivates, inspires, and develops team through setting clear expectations and leading by example
- Partners with HR to be actively involved in hiring, performance reviews, and terminations
- Represents the store to the community and guests
- Performs other duties as required or assigned