Eataly鈥檚 bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counter. Reports to the QSR Manager and the Store Operations Manager; supervises QSR Sales Associates and Baristas.
- Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly鈥檚 operations are running smoothly and high hospitality standards are met
- Trains, motivates, mentors and organizes team members
- Purchases supplies, beverages and equipment per the direction of the QSR General Manager
- Monitors inventory, checks orders and distributes supplies as needed throughout the department
- Manages transactions and ensures accurate accounting
- Records shift notes and assists with administrative duties such as scheduling when needed
- Ensures department complies with all quality, health, safety and sanitation standards
- Documents, investigates and resolves guest incidents
- Performs other duties as required or assigned