Job Description
The Eataly Caffe Lead serves as a brand ambassador, embodying Eataly鈥檚 core values of hospitality and exceptional quality. Caffe Leads work across all areas of the operation in both back-of-house and front-of-house to provide high quality menu items and experiences. Caffe staff are responsible for maintaining cleanliness and upholding health and safety standards, ensuring Eataly鈥檚 recipes and high standards, and assisting with shift administration and opening/closing duties.
Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee
practices, operational efficiency, and health and safety.
- Collaborates closely with the Caffe Manager, to manage and monitor standard operating procedures
- Leads by example to motivate and train Caffe Team Members
- Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
- Collaborates with other team members seamlessly and fulfill duties across all sections of the Caffe, including back-of-house and front-of-house areas
- Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
- Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume
- Ensure the Caffe remains clean, organized, and neat at all times in both guest and employee areas through assigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
- Receive retail and product orders. Unload, organize, and stock deliveries; record information; communicate shortages, discrepancies, and expired or damaged products
- Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
- Assists the Caffe Manager with shift administration, including opening and closing duties.
- Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills
- Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams.
- Represents the store to the community and guests
- Performs other duties as assigned