Order Processing Associate- Eataly Corporate

The Order Processing Associate for Eataly’s corporate buying team will be responsible for processing orders for Eataly third-party and franchise locations, managing order submission, sales order creation, vendor correspondence, and data analysis. This role works closely with Buyers and Category Managers as critical administrative and data support.

· Accurately enters customer orders into internal purchasing system and submits to applicable vendor partner

· Collaborate with category managers and buyers to troubleshoot order issues, including out of stocks and confirmation of approved back up item, pricing, and item ID

· Tracks order confirmations, delivery status and communicates substitutes, out of stocks or delays as applicable

· Processes and verifies sales orders for completeness, pricing, and accuracy

· Follows up with vendors on discrepancies, shortages, delays or substitutions on behalf of buying team

· Ensures compliance with order deadlines and delivery schedules

· Maintains and updates order records, spreadsheets and databases in connection with order entry

· Enters purchase and sales trade agreements (pricing quotes) in purchasing software

· Creates data-focused files to summarize product performance, usage and fill rate by item and vendor

· Support buyers and category managers with data and operational insights

· Assist with process improvements to increase accuracy, efficiency, and fill rate performance

· Exercises clear communication with team placing orders and provides consistent feedback on standard operating procedures

· Performs other duties as required or assigned