The Catering Associate coordinates aspects of daily catering orders to ensure flawless execution.
Reports to the Catering Manager.
- Creates proposals, contracts, event orders, and packages tailored to each guest鈥檚 requests in person or via phone and/or email
- Manages catering call-backs from orders delivered same day to ensure 100% guest satisfaction
- Insures catering collateral is displayed and stocked in the store at all times, including catering menus, catering table, business cards, etc.
- Coordinates catering needs with all store departments
- Maintains relationships with existing customer base through follow-up phone calls, promotional food delivery, and daily order follow-up
- Manages daily administrative responsibilities
- Handles in-store consulting for special events and large catering orders
- Communicates with call center, managers, and clients on a regular basis to ensure excellent execution
- Performs other duties as required or assigned