Job Description

Lead, direct, and coordinate the Employee Benefit Insurance team
Grow the business and ensure revenue goal is achieved
Support in identifying and developing new business opportunities for employee benefit insurance
Identify and explore growth opportunities with current client base
Work together with Placement / Technical team to deliver insurance proposals that are within clients
expectations
Develop and maintain relationships with key leaders in Health Insurance companies to support business
expansion
Direct the After Sale Department including Claim and Data and ensure clients’ claims and inquiries are
serviced accordingly to the highest standard
Put in place control mechanisms that enable achievement of high levels of customer satisfaction.
Ensure quality and service excellence to clients and 5/5 client satisfaction
Recruit, motivate, coach, evaluate, and retain a quality team
Ongoing communication of business strategy and results of the team
Continuously improve current systems and processes
Promote a culture of high performance and continuous improvement that values learning and
commitment to quality.

About Cermati.com

Cermati.com