Lead, direct, and coordinate the General Insurance Placement team and After Sale team
Responsible to lead Placement team to obtain insurance quotations for our clients from General Insurance companies within SLA
Responsible to lead After Sale team include processing claims, assist clients with endorsements, documents and data keeping
Negotiate terms, conditions, and pricing with General Insurance companies on behalf of clients
Maintain good Hit Ratio
Ongoing communication of business strategy and results of the Placement team
Oversees the progress of insurance claims to make sure claim decision come out according to SLA and claim appraisal result is justified according to the agreed TC
Develop and maintain relationships with key leaders in General Insurance companies
Negotiate and appeal rejected claims with insurance
Recruit, motivate, coach, evaluate, and retain a quality Placement & After Sale team
Work together with the Head of Marketing to grow the business and achieve company鈥檚 revenue goals
Put in place control mechanisms that enable achievement of high levels of customer satisfaction.
Ensure quality and service excellence to clients and 5/5 client satisfaction
Continuously improve current systems and processes
Promote a culture of high performance and continuous improvement that values learning and commitment to quality.