Job Description

Analyze ongoing and upcoming business process to ensure proper documentation are available
Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
Provide direction and guidance to junior team members
Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
Ensure deliverables from junior team members are up to standard and free of error

About Cermati.com

Cermati.com