Build and maintain strong relationships with partner, serving as their primary point of contact for all business-related matters.
Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
Conduct regular business reviews with partner to assess their needs, address concerns, and provide solutions that meet their objectives.
Collaborate with cross-functional teams, such as operation, CS and partner to monitor QRIS settlement reporting and reconciliation process in daily basis
Identify cross-selling opportunities within existing merchants to maximize revenue generation by optimizing QRIS campaign
Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
Prepare and present reports on QRIS performance to internal stakeholders.
Manage contract negotiations, renewals, and pricing discussions in collaboration with the partner
Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
Collaborate with product development teams to provide feedback and insights from both clients and internal team