Job Description

Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
Report to VP of Insurance to deliver action items for further improvements

About Cermati.com

Cermati.com