Execute regional audit cycles effectively, efficiently, and within the designated timeframes.
Identify consumer data related to the customer acquisition process to find indications of irregularities, anomalies, or potential fraud.
Conduct direct field inspections of acquisition processes, applications, sales transactions, and collections performed by branch staff to ensure compliance with internal procedures and minimize business deviations.
Gather information and supporting evidence to strengthen field findings and ensure complete chronologies are documented so all parties understand the violations and appropriate sanctions.
Follow up on information received from both internal and external parties regarding work processes that do not comply with procedures.
Communicate audit findings effectively to relevant parties, including branch managers, compliance teams, and senior audit management.
Monitor the implementation of corrective actions and improvements based on audit findings.