Overview
Blend360 is seeking a senior Client Partner to lead one of our most strategic, multi-year transformation engagements for a global professional services company in the mobility and compliance industry. This client, owned by a leading Private Equity sponsor, is undertaking a critical, enterprise-wide modernization program to automate operations, reduce cost, and reinvent its service offerings using agentic and intelligent application technologies.
The Client Partner will act as the CEO of the account – accountable for client success, growth, and profitability. You’ll interface directly with the investors, the Board, and the client’s COO and Global Head of Transformation, orchestrating six Blend360 Agentic PODs aligned to the client’s IT and business teams. This is a board-level transformation mandate with significant visibility and long-term impact.
Key Responsibilities
1. Strategic Account Leadership
Serve as the overall executive owner for the engagement – accountable for the client’s success, satisfaction, and Blend360’s P&L.
Partner directly with Private Equity investors, Board members, and C-suite executives (COO, CTO, CIO, CHRO) to align on transformation goals, milestones, and outcomes.
Translate the client’s business transformation agenda into actionable delivery roadmaps that blend technology, AI/agentic automation, and operational redesign.
Drive multi-year account planning, forecasting, and expansion opportunities within the client ecosystem.
2. Financial and Commercial Ownership
Own the commercial structure, profitability, and growth targets for the engagement.
Ensure disciplined financial management – pipeline health, deal economics, contract renewals, and revenue recognition.
Lead renewal and expansion discussions tied to new automation initiatives or product innovations.
3. Executive Relationship Management
Operate as a trusted advisor to senior client stakeholders, connecting Blend360’s capabilities to strategic business priorities.
Build and sustain C-level trust through transparent communication, thought leadership, and business acumen.
Represent Blend360 at all governance forums and transformation steering committees.
4. Delivery Oversight and Transformation Leadership
Guide the work of 6 Agentic delivery PODs, ensuring alignment between Blend360 and client IT/application teams.
Partner with internal delivery leads to define and measure outcomes around automation, cost reduction, and innovation.
Anticipate risks in delivery or stakeholder alignment and lead proactive course corrections.
Maintain compliance and governance standards appropriate to a regulated, multi-jurisdictional environment (tax, immigration, payroll, etc.).
5. Growth and Innovation
Identify new opportunities for Blend360 to expand its footprint within the client’s modernization program – e.g., new intelligent applications, process digitization, or AI-driven insights.
Bring forward-thinking ideas that demonstrate Blend360’s innovation leadership in AI, automation, and digital transformation.