Ownership for steering, approving, aligning, and driving the implementation of customer strategies across the CST group.
Aligns group strategy with business areas and initiates cross-business synergy, including innovation management.
Approves definitions of customer strategies provided by CSTs.
Drives identification of new business opportunities and innovation.
Coordinates marketing, communication, and events action plans.
Acquisition of Business & Commercial Management
Challenges, guides, and supports CSTs in acquisition requirements across business areas.
Approves customer engagement and escalation management processes.
Leads negotiations and agreements with customers, ensuring sustainability and commercial improvement.
Manages risk mitigation and contract harmonization.
Responsible for all commercial aspects of customer relationships, including:
Pricing and margin optimization
Contract management and administration
Negotiation of terms and conditions
Customer Relationship Management
Sets internal guidelines for customer engagement and process improvements.
Approves CRM rules, escalation/de-escalation management, and complaint handling.
Develops storylines for top management meetings and customer events.
Maintains and improves customer relationships, providing clear feedback and satisfaction insights.
Goal Alignment & Communication
Orchestrates goal alignment and ensures consistent internal/external communication.
Defines and tracks goals and objectives for the CST group.
Organizes regular sales meetings and status updates.
Establishes and manages the “Customer Sales Community” for knowledge sharing.
Sales Planning & Opportunity Management
Approves and maintains best-in-class sales planning and opportunity management practices.
Oversees opportunity inputs, roadmap management, and training for the CST group.
Responsible for LVPF (Light Vehicle Production Volume) planning, ensuring accurate forecasting and alignment with business objectives.
Administration
Responsible for cost center and budget planning for the CST group.
Defines and reviews KPIs, ensures compliance, and manages HR tools.
Team Leadership
Guides, monitors, and develops the CST team.
Ensures environmental, safety, and health compliance.
Fosters a culture of collaboration, innovation, and continuous improvement.
Manages team member performance, including decisions related to promotion, development, and termination, ensuring alignment with company policies and organizational goals.