As a Senior IT Engineer for IBM Jazz , you will be responsible for maintaining applications hosted in IBM ELM platform. You will support our worldwide distributed Research & Development (R&D) team in case of incidents and changes for our tool chains. You will be responsible for maintaining applications hosted in the IBM ELM platform.
Responsibilities:
- Administration and support of IBM ELM (Jazz) application like e.g. Doors Next Generation, Global Configuration, Report Builder etc.;
- Configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards;
- Tuning, trouble shooting and on-call production support for database environments deployed in AWS environments both on the EC2 and RDS platforms;
- Monitor daily operational processes and take corrective action as necessary;
- Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed;
- Monitor and work on BMC ticket queue for request to make schema changes, execute scripts against the databases and refresh non-production databases.