Tracking and MonitoringâȘ Monitoring of 8D processing in terms of cycle time and quality in both, CQTS and customer portal
âȘ Lead high level internal and external issue resolution, for multiple Continental plants ensuring timely response & customer satisfactionData Management, Reporting & EscalationâȘ Customer performance and scorecard monitoring for all BA products and plants, and initiate actions in case of identified deviations to target
âȘ Identify & escalate customer-related risks & critical issues to be handled as tC clearing and tC case managementCustomer interfaceâȘ CPQM is a global overarching customer interface for Quality related matters
âȘ Represents Quality Management of the Business Area towards his/her assigned Customer on a worldwide basis
âȘ Monitors Customer Performance Rating / Score Card - triggers actions in case of deviations
âȘ Responsible for preparation and participation in regular and/or global Customer Meetings at operational and executive levels.
âȘ Leads customer specific quality reviews, both, internal and external
âȘ Supports safe launch activity support at the customer
âȘ Ensure outcome of customer Q targets and CSR negotiation is taken into account during the entire Product Life Cycle. Collect, communicate and train on the customer requirements within the BA and plants, for timely execution.Training / Know-how Sharing / CoachingâȘ Initiate and lead global Read Across process for multiple Conti locations. The emphasis is on Lessons Learned sharing, issue prevention and plant-wide quality improvement initiatives, supporting a proactive culture within the BA.
âȘ Offers training & coaching for Customer related APQP process
âȘ Plans, implements and directs high-level quality improvement activities in collaboration with the customer and CQM
âȘ Provides customer-related BA Quality information and best practice to global BA plants and drives the organization to improveCustomer Audits & VisitsâȘ Responsible for the preparation of the project in case of customer audits
âȘ Monitoring the execution of corrective actions resulting out of the audit findings and escalation of delays
âȘ Supports the locations during customer-visitsPrevention & Problem ResolutionâȘ Offers support in the resolution and prevention of noncompliance issues (incl. support for anomaly analysis, customer returns).
âȘ Responsible to support or moderate the root cause analysis and ensurance of the corrective and preventive actions.
âȘ Support in identification of systemic root cause
âȘ Ensures that lessons learned are collected, documented, communicated and considered in the project(s).Warranty Management
/ Field Failure AnalysisâȘ During the Quotation phase, the CPQM lends support to the acquisition team in estimating the failure risks (ppm calculation) for 0 km and field
âȘ Drives negotiations regarding warranty costs in coordination with Plant Quality and Customer Center(External NCCs)
âȘ Negotiations with the customer regarding the technical factor must be carried out in coordination with the Quality Manager of the supplying plant.
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