Customer Product Quality Management

Tracking and Monitoring▪ Monitoring of 8D processing in terms of cycle time and quality in both, CQTS and customer portal
▪ Lead high level internal and external issue resolution, for multiple Continental plants ensuring timely response & customer satisfactionData Management, Reporting & Escalation▪ Customer performance and scorecard monitoring for all BA products and plants, and initiate actions in case of identified deviations to target
▪ Identify & escalate customer-related risks & critical issues to be handled as tC clearing and tC case managementCustomer interface▪ CPQM is a global overarching customer interface for Quality related matters
▪ Represents Quality Management of the Business Area towards his/her assigned Customer on a worldwide basis
▪ Monitors Customer Performance Rating / Score Card - triggers actions in case of deviations
▪ Responsible for preparation and participation in regular and/or global Customer Meetings at operational and executive levels.
▪ Leads customer specific quality reviews, both, internal and external
▪ Supports safe launch activity support at the customer
▪ Ensure outcome of customer Q targets and CSR negotiation is taken into account during the entire Product Life Cycle. Collect, communicate and train on the customer requirements within the BA and plants, for timely execution.Training / Know-how Sharing / Coaching▪ Initiate and lead global Read Across process for multiple Conti locations. The emphasis is on Lessons Learned sharing, issue prevention and plant-wide quality improvement initiatives, supporting a proactive culture within the BA.
▪ Offers training & coaching for Customer related APQP process
▪ Plans, implements and directs high-level quality improvement activities in collaboration with the customer and CQM
▪ Provides customer-related BA Quality information and best practice to global BA plants and drives the organization to improveCustomer Audits & Visits▪ Responsible for the preparation of the project in case of customer audits
▪ Monitoring the execution of corrective actions resulting out of the audit findings and escalation of delays
▪ Supports the locations during customer-visitsPrevention & Problem Resolution▪ Offers support in the resolution and prevention of noncompliance issues (incl. support for anomaly analysis, customer returns).
▪ Responsible to support or moderate the root cause analysis and ensurance of the corrective and preventive actions.
▪ Support in identification of systemic root cause
▪ Ensures that lessons learned are collected, documented, communicated and considered in the project(s).Warranty Management
/ Field Failure Analysis▪ During the Quotation phase, the CPQM lends support to the acquisition team in estimating the failure risks (ppm calculation) for 0 km and field
▪ Drives negotiations regarding warranty costs in coordination with Plant Quality and Customer Center(External NCCs)
▪ Negotiations with the customer regarding the technical factor must be carried out in coordination with the Quality Manager of the supplying plant.