The knowledge of a great Concierge Agent is the expectation of our Guests when staying at Fairmont Dubai. Your ability to anticipate Guestsâ needs and make informed suggestions will ensure they have a truly memorable stay. Responsibilities and essential job functions include but are not limited to the following:
- Welcome and assist Guestsâ according to Brand Standards.
- Be an ambassador of Fairmont Dubai by providing memorable Guest experiences.
- Ensure prompt, efficient and updated recording of mails, parcels, and messages.
- Remain observant, note preferences of the Guest, and respond accordingly inquiries & requests.
- Greet all Guests courteously, using the Guestâs name whenever possible and maintains a genuine smile and keep friendly and interested manners.
- Follows Occupational Health & Safety regulations.
- Ensure adherence to Fairmontâs Code of Ethics.
- Offer assistance to Guests and provide them with many different alternatives.
- Maintain well grooming and immaculate presentation in clean uniform, polished shoes and wear name tag at all times when on duty.
- Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.
- Ensure that all luggage, messages, parcels are handled, delivered, retrieved or stored efficiently.
- Maintain absolute integrity and trustworthiness in the team.
- Follow up and make sure all messages / requested items delivered within 15 minutes, all written information should be clear, legible and presented on hotel paper.