We are seeking a dedicated and experienced Night Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As the Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during night-time hours, providing exceptional service to our guests and leading the night shift team.
- Oversee and manage all aspects of hotel operations during the night shift
- Ensure the safety and security of guests, staff, and property
- Supervise and support the Front Office team and other departments as required
- Manage guest inquiries, concerns, and complaints promptly and professionally
- Implement and maintain strict procedures for cash handling, accounting, and banking
- Monitor room availability and manage overbooking situations sensitively
- Conduct night audit procedures and prepare daily reports
- Supervise night lobby services, including car parking, portering, room service, and public area cleaning
- Resolve disputes and ensure total guest satisfaction
- Collaborate with other departments to maintain high standards of service and cleanliness
- Train and mentor night shift staff to uphold the hotel's standards and procedures
- Respond to emergencies and make critical decisions when necessary