Consistently offer professional, engaging and friendly service greeting guests and responding to their concerns and questions, helping guests with any request.
Create a welcoming atmosphere for visitors and guests during their stay.
Maintain a high level of professionalism in all aspects of job performance.
Listening and responding thoughtfully to guest requests or complains and following up with a supervisor if required
Providing information to guests about the hotel and services offered
Responsible for delivering and retrieving items on loan to guests, such as steamers and, microwaves, steamers, cribs,
Answering Alice/ guest request in a timely manner
Delivering clean laundry to the Guest rooms
The House Attendant will assist room attendants with heavy items such as mattresses and, Deep Cleaning Projects
Restock and organize room attendant closets with all the necessary linens, amenities and guest supplies.
Distribute linens effectively and in a timely manner.
Remove dirty linens and trash from room attendants’ carts throughout the day and bring them to the specified areas.
Maintain the cleanliness and organization of floor closets and ice machine areas.
Respond to requests such as delivery of housekeeping supplies in a timely and efficient manner.
Overall cleanliness of common areas and guest corridors.
Cleaning Public Areas of the Hotel, including but not limited to windows, sweeping, garbage removal, vacuuming floors and carpet in common areas.
Dusting shelfs, ledges, furniture in all common areas
Cleaning all common areas restrooms-Lobby, water stations, Spa, pool.
Mopping floors as required
Reporting maintenance problems, lost and found articles and special room issues via Alice.
Removing garbage and recycling
Take trash and recycling to the designated area on the lower level.
Maintain a clean safe, hazard – free work environment at al times.
Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
House Attendant will assist with cleaning and shampooing of guest room carpets as well as corridor carpets
Provides basic shoeshine service
Assist in managing stock inventory, inform superiors when stock is running low
Work closely with Supervisors / Coordinators in running of guest supplies including usage of how many extra beds and baby cots daily, keeping track of special items sent to rooms and update accordingly.
Prepare and make-up extra beds if/when needed.
Assist Housekeeping Attendants when needed in topping up amenities and special room set up arrangement.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
Maintain emergency stairwells on floors free of trash and debris.
Assist Room Attendants with stripping vacant rooms including soiled linen, terry, dirty glassware and trash as needed at the discretion of management and/or supervisor.
Clean elevator car and tracks. (Clean Service and Guest Elevators from inside and out, including elevator tracks.
Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures and clean ashtrays.
Move furniture, supplies, and equipment.
This job description in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by the supervisor or the leader.
Maintain established cleaning/cleanliness procedures
Follow department standards as well as assist in implementing new procedures for continuous improvement
Follow departmental policies, procedures and service standards
Report necessary maintenance items
Sign in and out master keys daily
Maintain proper usage of cleaning supplies and equipment
Maintain all brand and quality luxury service standards
Maintain consistency in accordance to Forbes/LQA and Fairmont standards
Conduct self-audits of standards and participate in the feedback review of audits.
Approach all encounters with guests, colleagues and members in a professional and personalized manner
Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
Follow all safety and sanitation policies, including wearing appropriate PPE
Comply with hotel security, fire, health and safety regulations
Maintain all housekeeping areas organized and well presented
Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.
Set up and organize closet space with designated supplies and equipment.
Restock work areas for the next shift as assigned.
Replenish supplies and equipment as needed during the shift.
Report any faulty equipment, maintenance needs, safety hazards and other problems immediately to your supervisor.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.