Job Purpose
This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department and be responsible and accountable for its profitability and revenue generation.
Primary Responsibilities
Banquet Operation
- Take charge of banquet event operation
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
- Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
- Ensure setup is in accordance to guestsâ requirement based on Banquet Event Order or Change Log
- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
- Ensure that team members with direct guest contact possess good product knowledge
- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
- Check and ensure that all operating supplies are well stocked and sufficient to run operation
- Plan the manning allocation/work assignment per Banquet event
- Implement appropriate and effective measures to keep costs and expenses within budget
- Supervise the maintenance of service standards during banquet service operations
- Engage and obtain guestsâ feedback during operations to ensure satisfaction
- Handle guestsâ complaints and comments tactfully and efficiently
Team Management
- Interview, select and recruit Banquet employees
- Ensure that new hire induction and required trainings are completed within three months of employment
- Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the departmentâs Standards
- Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
- Maintain department communication logbook and update notice board.
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
im/
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in banquet operation to meet and exceed budgeted revenue targets and guestsâ expectation/VOG target.