We are seeking a highly motivated and experienced Duty Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining exceptional guest satisfaction levels.
- Oversee the day-to-day operations of the hotel, ensuring all departments work cohesively to deliver outstanding guest experiences
- Act as a role model for staff, demonstrating excellent customer service skills and professional conduct
- Manage and resolve guest complaints and concerns promptly and effectively
- Supervise and support front-of-house staff, including reception, concierge, and housekeeping teams
- Ensure compliance with health and safety regulations, as well as hotel policies and procedures
- Coordinate with various departments to address operational issues and implement improvements
- Handle check-in and check-out procedures, room assignments, and special guest requests
- Monitor and maintain high standards of cleanliness and presentation throughout the hotel
- Assist in training and developing team members to enhance their skills and performance
- Manage shift handovers, ensuring clear communication of important information
- Generate and analyse reports on key performance indicators, occupancy rates, and guest feedback
- Support other areas of the hotel during peak times or as needed