We are seeking a professional and customer-focused Telecommunications Agent (AVS) to join our team in Phu Quoc, Vietnam. In this role, you will be responsible for providing exceptional customer service and technical support for our audio and video systems (AVS) within the telecommunications sector.
- Handle inbound customer enquiries regarding AVS products and services via phone, email, and chat
- Troubleshoot and resolve technical issues related to audio and video systems
- Provide clear and concise explanations of complex technical concepts to customers
- Process customer orders, upgrades, and account changes accurately
- Maintain up-to-date knowledge of telecommunications products, services, and industry trends
- Collaborate with other departments to ensure seamless customer experience
- Document customer interactions and technical solutions in the company's CRM system
- Achieve and maintain high customer satisfaction ratings
- Participate in ongoing training and development programmes to enhance skills and knowledge