Position: Housekeeping Spa Attendant (Public Area Attendant)
Department: Housekeeping
Reports to: Spa Manager /Housekeeping Manager
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PURPOSE OF POSITION
To be responsible for the overall cleaning, upkeep & maintenance of the spa & Housekeeping department and ensuring maximum efficiency, safety and uncompromising attention to guests. Mix all treatment preparations as instructed and ensure proper usage of product in treatments.
KEY ROLES & RESPONSIBILITIES
- Maintains thorough knowledge of products for each treatment/therapy
- Maintains cleanliness and report deficiencies of any spa equipment
- Prepares products and treatment rooms according to bookings
- Assists in the operation of the spa department as required
- Maintains the facility in peak sanitary condition at all times
- Maintains locker rooms in a tidy manner
- Checks and cleans lockers when needed
- Maintains toiletries in locker room vanities
- Maintains linen inventory to and from laundry on a scheduled basis
- Directs guests to appointments and assist them in every way possible
- Assists guests with use of sauna, steam, whirlpool etc.
- Prepares rooms for treatments according to specified guidelines
- Ensures stocking of all spa amenities and toiletries, maintain inventory of supplies
- Maintains accurate records as required by hotel and government regulations
- Attends weekly/monthly facility operations departmental communications meeting
- Carries out all daily, weekly & monthly cleaning activities & projects as per the schedule (activities includes but not limited to de-calcification & algae removal from flooring & wall finish, pressure wash cleaning, waxing of slate wall, deep cleaning & glass cleaning of treatment room, cleaning of facilities & gym area, cleaning of lamps & chandeliers etc), other cleaning activities as directed by management.
- Quarterly deep cleaning, and monthly cleaning & up keeping of Spa mezzanine store
- Daily upkeep & quarterly deep cleaning of Spa facilities, treatment room & gymnasium
- Understands and adheres to departmental emergency procedures and safety practices
- Contributes to maintaining positive relationships not only within the spa & housekeeping department but also with other departments in the hotel
- Conduct cleaning activities & projects in Housekeeping public areas and relieve housekeeping team members as per schedule.
- Relive Housekeeping public area team members as per schedule
- Any other activities or projects as advised by management.
PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time; physically able to push pressure wash cleaner for extended periods of time; ability to lift up to 25 to 30 pounds
- Desire to provide phenomenal guest experiences