Administrative & Office Support
• Manage the daily administrative functions of the F&B office, ensuring smooth workflow and timely completion of tasks.
• Draft, prepare, and manage correspondence, presentations, memos, and official communications for the EAM – F&B.
• Maintain departmental records, contracts, permits, attendance, and confidential documents in a structured and secure manner.
• Coordinate and maintain the F&B calendar, including meetings, walkthroughs, training schedules, and departmental events.
Operational Coordination
• Provide administrative support for restaurants, bars, banquets, and in-room dining operations when required.
• Assist in preparing event orders (BEOs), F&B promotional plans, menu updates, and operational reports.
• Consolidate daily/weekly/monthly F&B reports, including revenue summaries, guest feedback analytics, and financial trackers.
• Ensure smooth communication between F&B outlets, Culinary, Finance, HR, and other support departments.
Guest & Stakeholder Liaison
• Support communication with guests, vendors, and partners on behalf of the F&B leadership when required.
• Assist in guest recognition programs, feedback follow-ups, and creating personalised F&B experiences.
• Track VIP movements and ensure alignment with operational teams for enhanced guest experience.
Financial & Procurement Support
• Assist with F&B budget preparation, department expenses, purchase requests, LPO follow-ups, and cost tracking.
• Maintain an updated tracker of F&B inventory, amenities, operating supplies, and promotional materials.
• Coordinate with finance for invoice processing, vendor payments, and compliance.
People & Training Coordination
• Support scheduling, training documentation, departmental onboarding, and HR coordination.
• Maintain attendance records, leave planning, grooming audits, and performance review documentation.
• Help organize team events, recognition programs, and internal communication initiatives.
Brand, Standards & Compliance
• Ensure adherence to Accor & Fairmont brand standards, service guidelines, and safety protocols.
• Maintain updated SOP libraries, audit checklists, LQA requirements, and mystery audit action plans.
• Assist with sustainability initiatives, hygiene audits, and corporate reporting requirements.