THE POSITION
To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.
KEY ROLES & RESPONSIBILITIES
· Direct work assignments of supervisory and non-supervisory personnel
· Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to
· Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
· Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
· Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
· Maintain a steady flow of communication within the Housekeeping Department
· Monitor and ensure consumption of guest supplies is under control
· Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
· Coordinate routine cleaning programs including spring cleans, etc.
OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES
· Ensure all OH&S legislation, policies and procedures are adhered to
· Be familiar with property safety, first aid and fire and emergency procedures
· Log security incidents and accidents in accordance with hotel requirements