THE POSITION
To assist the Cluster People & Culture Director in the smooth running of the P&C function within the hotel, ensuring best practices are followed at all times. To oversee and support the P&C team and accommodation team on their day-to-day tasks.
Key Roles & Responsibilities
- Ensure that all Managers and colleagues follow the correct P&C procedures, and that proper documentation is received
- Conduct exit interviews for colleagues at levels 1 – 7b
- Assist in dealing with all colleagues related queries at all levels
- Ensure that annual and probation period appraisals are completed on time
- Give advice on all disciplinary and grievance issues
- Handles the monthly P&L for payroll and P&C Expenses, review discrepancies and prepare monthly reports in preparation of the BRM
- Monitor and follow up on vacations days/days off with HODs
- To oversee the operation of both cafeterias within the hotel, with the assistance of the Housing Manager
- Responsible for the performance management of the P&C team
- When needed, assist in all recruitment related activities from interviews to onboarding to managing budgets
- Responsible for sending DOF / ADOF the monthly manning forecast 20th of every month
- Responsible for sending DP&C the monthly visa forecast (3 months ahead) for the P&C expense report latest 18th of every month.
- Ensures all JDs, org chart, forms are up to date
- Ensures all BOH areas are up to date, clean, maintained etc. responsible for heading the weekly walk through with P&C coordinator and Accommodation Supervisor
- Oversee the Heartist Committee meeting (Colleague, Food, Accommodation related) on a monthly basis and all issues relating to it
- Assist in the completion of all monthly reports for the Brand Office
- Analyse and complete P&C monthly reports such as P&C Statistics, Turnover, Exit Interview reports
- Oversee accommodation weekly spot-checks
- Run the Welfare Committee
- Attend departmental communication meetings
- Counsel and advise colleagues
- Be the accessible and approachable “first point of contact” for any colleague seeking guidance, support, or clarification
- Demonstrate strong emotional intelligence and handle sensitive conversations with empathy, discretion, and respect
- Provide guidance to HODs and supervisors on handling colleague relations issues professionally and legally