What You Will Be Doing:
Active floor management, driving the service vision within Starbucks to build guest loyalty and outstanding service results.
Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
Ensure that all colleagues are trained and held accountable for brand standards and that colleagues are always reflective of our grooming standards and in a clean and proper uniform.
Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
Participate in ordering, inventory, and monitors use of supplies.
Execute opening and closing checklists.
Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
Conduct daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service.
Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
Ensure a safe and healthy work environment for both colleagues and guests.
Oversee day to day operation of F&B areas in collaboration with other managers.
Other duties as assigned