Functions as the primary strategic business leader with overall responsibility of operations of Hotels to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals..
Personally drive and support the sales, Marketing and Distribution.
Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
Act as an Accor Ambassador aiming to enhance the company image and market reputation.
Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.