Job Description

Booking Management: Handle room or service reservations via phone, email, or online platforms.
Guest Assistance: Respond promptly to inquiries, provide information about availability, rates, and packages, and address guest concerns or requests.
System Updates: Input and update reservations in the system, ensuring accuracy in guest details and booking preferences.
Coordination: Communicate special requests to relevant departments (e.g., housekeeping, front desk).
Upselling: Promote additional services, upgrades, or offers to enhance the guest experience.
Reporting: Maintain records of reservations and prepare daily or periodic occupancy reports.

About AccorHotel

AccorHotel