Drive hotel business performance by supporting revenue growth, operational efficiency, and service excellence.
Assist the General Manager with administrative, operational, and strategic responsibilities as required.
Ensure strict compliance with all hotel safety, hygiene, and sanitation policies, regulations, and procedures.
Ensure all hotel equipment and facilities are properly maintained, functioning efficiently, and reported for repair when necessary.
Ensure daily inspections of guest rooms, food and beverage outlets, public areas, and back-of-house areas to ensure cleanliness, functionality, and service standards are consistently met.
Remain readily available to address guest requests, concerns, and complaints promptly and professionally.
Monitor and control overbooking levels within acceptable limits to optimize occupancy while maintaining guest satisfaction.
Lead departmental efforts to achieve and exceed guest satisfaction targets in alignment with company standards.
Ensure all departments are adequately staffed in accordance with business levels and operational needs.
Implement new departmental policies, procedures, and operational standards as directed by management.