Guest Service Agent

Join our dynamic team as a Guest Service Agent at Sofitel Brisbane Central, located in the heart of Brisbane City. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests. As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

• Welcome and check-in guests, ensuring a smooth and personalised arrival experience
• Handle guest inquiries and requests promptly and efficiently
• Process check-outs and manage billing accurately
• Provide information about hotel amenities, local attractions, and services
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Assist with concierge duties, providing guests with personalised recommendations and ensuring their needs are met promptly and efficiently
• Maintain a clean and organised front desk area
• Ensure compliance with hotel policies and safety procedures
• Participate in training sessions and team meetings to enhance service quality.