The Spa Assistant Manager oversees the complete operations of the Spa, Wellness Center, Fitness & Recreational facilities. The role ensures an elevated guest experience, drives revenue growth, maintains operational standards, and leads a team of therapists, trainers, and Spa staff. The assistant manager is responsible for enhancing lifestyle, fitness and longevity offerings aligned with Swissotel brand standards.
Key Responsibilities:
1. Spa & Wellness Operations
- Manage daily operations of Spa, Wellness facilities, and GYM areas.
- Ensure smooth scheduling, guest flow, booking accuracy and service consistency.
- Maintain hygiene, equipment quality, safety and ambience across all wellness spaces.
- Oversee treatment protocols, products, linen management and inventory control.
2. Wellness & Longevity Programs
- Develop bespoke longevity-focused programs (stress management, sleep, immunity, nutrition, etc.).
- Introduces new healing modalities, alternative therapies & holistic wellbeing programs.
- Collaborate with wellness specialists – yoga, meditation, physiotherapy, breath-work, Ayurveda.
- Monitor guest outcomes and continuously enhance treatment menus & rituals.
3. Fitness & Recreation Management
- Supervises Gym, Training Studio, Pool, Group Class Rooms and Outdoor Recreation areas if needed.
- Plan and schedule group fitness sessions, personal training, aqua workouts, sports activities.
- Ensure implementation of safety rules, lifeguard and pool supervision protocols.
- Promote recreational activities for resident guests and members.
4. Guest & Member Experience
- Ensure warm, bespoke and anticipatory service for all guest touchpoints.
- Handle guest concerns with empathy and swift resolution.
- Drive membership programs, retention strategies and loyalty experiences.
- Personalize journeys for long-stay guests, spa retreats & VIP guests.
5. Financial Management
- Prepare and monitor department budget, targets and monthly revenue forecast.
- Enhance treatment sales, fitness packages, retail and membership revenue.
- Track KPIs: Occupancy%, Average Treatment Rate, Retail Conversion, Member Retention.
- Control expenses, manpower costs and procurement.
6. Sales & Business Growth
- Build marketing partnerships with health brands, yoga schools, wellness influencers.
- Curate seasonal promotions, festive wellness events and rejuvenation packages.
- Collaborate with hotel marketing for social media, campaigns and brand visibility.
- Drive corporate tie-ups, fitness memberships and long-term wellness programs.
7. People Leadership
- Hire, train and mentor therapists, fitness trainers, service team and recreation staff.
- Conduct regular skill-up sessions, grooming, treatment standards training.
- Build a culture of mindfulness, warmth, discipline and professional grooming.
8. Standards, Safety & Compliance
- Uphold Swissotel service and wellness standards at every interaction.
- Ensure statutory compliance for spa, pool, fitness equipment & water quality.
- Lead emergency readiness: CPR, first-aid, pool rescue, fire & evacuation protocols.
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