Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
Planning of the daily outlet operations in the absence of Manager.
Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
Take food and beverage orders according to guestâs requirements and preferences.
Deliver food & beverage services in accordance to departmental standards and procedures.
Ensure that all food & beverage are served according to service standard.
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
Facilitate the smooth running of the department through adequate supply of materials and equipment.
Handle guestsâ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
Supervise and assist in assigned work stationâs activities and oversee the operation of outlet in the absence of management.
Assist other Food & Beverage outlets with their operations during peak times or when required.
Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.
Be well versed in hotel fire & life safety/emergency procedures.
Attend all briefings, meetings and trainings as assigned by management.
Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.
Following of proper purchasing and requisitioning procedures.