Reporting to the General Manager, responsibilities and essential functions include, but are not limited to:
Collaborative Leadership & Strategic Oversight
- Guide a complex, multi-outlet food and beverage operation with clarity and teamwork
- Align departmental strategies with hotel objectives and Fairmont brand values
- Foster collaboration across culinary, service, banquet, and events teams
Guest Experience & Brand Representation
- Deliver consistently elevated and personalized guest experiences
- Support a culture of service excellence, accountability, and continuous improvement
- Be visible and engaged on the floor, a hands-on leader who listens and adapts
Team Development & Engagement
- Build, mentor, and retain a high-performing and motivated team
- Create an environment where colleagues feel valued, heard, and empowered to grow
- Lead performance conversations, development planning, and succession strategies
Culinary Experience & Innovation
- Partner with culinary and marketing teams to design creative, on-trend menus and signature offerings
- Launch compelling campaigns, special events, and unique guest experiences
- Ensure each outlet鈥檚 digital and physical presence reflects Fairmont鈥檚 values
Financial Performance & Operational Excellence
- Ensure departmental budgets, forecasts and cost controls are executed with accuracy
- Identify opportunities to drive revenue and reduce expenses responsibly
- Optimize profitability in all outlets, including in-room dining and events, while upholding service quality
Safety, Compliance & Brand Standards
- Ensure all food and beverage operations exceed hygiene, health, and safety standards
- Maintain audit readiness and compliance with corporate, brand, and local regulations
- Champion sustainability and responsible sourcing practices across all outlets
Measuring Success
- Guest satisfaction and loyalty in food and beverage touchpoints
- Operational profitability and margin improvements
- Team engagement, retention, and internal promotion
- Strong performance in internal audits, safety inspections, and quality reviews