Host:
Courteously greet and escort guests to tables and assist in seating, ensuring Hotel standards of service. Assist in preparing the Pyramid Restaurant & Bar for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation.
- Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Prepare station chart and assign stations to staff following departmental procedures.
- Set up Host(ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
- Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
- Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
- Answer restaurant telephone courteously and efficiently as specified in departmental standards.
- Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
- Greet and acknowledge all arriving guests, however busy and whatever time of day.
- Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance with department guidelines.
- Extend courteous departures as guests leave the restaurant and invite them to return.