In this role, you will be responsible for maintaining, restocking, and accurately recording guest room minibar consumption while upholding the highest standards of service and presentation. You will play a key part in delivering the refined, discreet, and anticipatory service that defines our guest experience.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Have a thorough knowledge of Minibar offerings and menus in applicable outlets.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Work in a tidy and organized manner.
- Some instances may require cash handling.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that all In-Room Dining & Minibar equipment is well maintained.
- Service guests to the standard Minibar Attendant steps of service.
- Breakdown In-Room Dining tables and linen in the dish room according to established standards.
- Be familiar with fire extinguishers, locations and know how to use them.
- Receive and deliver food and beverage orders and while offering a distinctive dining experience.
- Submit daily requisitions of items needed for the operation.
- Ensure overall guest satisfaction.
- Other duties as assigned.