ā¢ Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility.
ā¢ Ensure that all auditing and reporting standards are conveyed to staff and adhered to
ā¢ Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
ā¢ Conduct quality control inspections of all areas of the hotel and share results with the team
ā¢ Work with Engineering to maintain areas of the hotel to the highest standards.
ā¢ Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager
ā¢ Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies
ā¢ Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar
Team Management
ā¢ Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper.
ā¢ Identify and develop team members with potential
ā¢ Conduct performance review with the team
ā¢ Constantly monitor team membersā appearance, attitude and degree of professionalism
ā¢ Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
ā¢ Prepare weekly staff schedules keeping in mind-anticipated business.
ā¢ Prepare monthly report for monthly attendance in preparation for payroll
ā¢ Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues.
ā¢ Manage organization and cleanliness of departmental areas by conducting daily walk through
ā¢ Perform other duties assigned by the Management
ā¢ Maintain highest standards and quality of services in housekeeping operation to meet and exceed guestsā expectation while managing operational costs within budgets.