We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage team in Chennai, India. As a key member of our F&B service team, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.
- Greet and warmly welcome guests, escorting them to their tables and ensuring their comfort throughout their dining experience
- Take food and beverage orders accurately, demonstrating knowledge of menu items and making recommendations when appropriate
- Serve food and beverages promptly and efficiently, adhering to established service standards and procedures
- Maintain cleanliness and proper setup of tables, side stations, and dining areas
- Perform opening and closing duties as assigned, including table setting and side work
- Upsell and promote food and beverage offerings to maximize sales revenue
- Apply food safety and hygiene standards (HACCP) in all aspects of service
- Collaborate with kitchen staff and other team members to ensure smooth service operations
- Handle guest inquiries, special requests, and concerns professionally and efficiently
- Process payments accurately and maintain proper cash handling procedures
- Assist in other Food & Beverage outlets during peak times or as required
- Stay informed about menu changes, daily specials, and hotel promotions
- Contribute to a positive team environment by supporting colleagues and maintaining a professional attitude