Has full awareness, manages and supervises all tasks of his/her staff.
Directs the work assignment of supervisory and non-supervisory personnel
Monitors butlers to ensure residents receive prompt and courteous service
Informs other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etc
Schedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied rooms
Inspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Ensures that consumption of resident supplies is under control
Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
Performs related duties and special projects assigned
Is fully aware of Fairmont Standards
Performs related duties and special projects assigned
Ensure that Butlers deliver the Fairmont Amman touch by exceeding residents’ expectations and providing proactive, personalized service
Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
Ensures that the team consistently upholds the core values and brand standards of Fairmont Amman.
Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
Ensures all communication is carried clearly between the team and the Director of rooms
Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
Conducts regular trainings and role plays to ensure all trainings are understood by the team